A pre-order allows you to purchase an item before it’s available for immediate dispatch. By placing a pre-order, you are reserving the product in advance, and it will be delivered to you as soon as it’s back in stock or becomes available. The estimated delivery timeframes are shown on each pre-order product page.

From time to time, some of our most-loved pieces may temporarily leave our shelves. If something you have set your heart on is currently out of stock, and not available to pre-order, you can leave you details on the product page to be the first to know when it returns. As soon as it’s back with us, we will be in touch with an email.

You absolutely can if there's one available, and you'll see where to add it in as you checkout. We seldom offer voucher codes however, preferring to price our pieces fairly all year long so as to not undercut our makers, our community and ourselves! If there is likely to be a promotion, it's our subscribers who find out first. To be sure to not miss out, you can join our community here.

All our large pieces of furniture will be booked in with you before delivery to ensure that somebody will be home to receive it. But for smaller items, you'll be sent a tracking link to select an option for where you'd like DPD to leave your parcel should you not be home.

When we describe a piece as vintage or one-off, we mean that it is unique and not mass-produced — each piece is individual, with its own character and story.

Within this category, we use two terms to help explain how a piece has been made: Original Vintage and Reworked from Old Wood.

Original Vintage pieces are entirely original items from the past. The whole piece is an older object, preserved as it is. These pieces may show patina, surface marks or signs of age that reflect their history.

Pieces Reworked from Old Wood are newly designed pieces created using older furniture or architectural elements as the starting point and inspiration. These original components are thoughtfully combined with new wood or materials to form a new design. For example, an old carved wooden panel may be reused as cabinet doors, while the cabinet structure itself is newly made.

In short, all of our vintage and one-off pieces celebrate craftsmanship and materials with a past — whether preserved in their original form or reimagined in a new design.