Refund policy

Can I return a product? How long do I have?

 

We always want you to be happy with your purchase, and we understand that sometimes things don’t feel quite right once they arrive.

1. We offer an extended 30-day return window for standard items. For clarity, standard items refer to our regular retail products, excluding bespoke, made-to-measure and vintage one-off pieces.

2. Bespoke and made-to-measure items, vintage and one-off pieces may be cancelled within 14 days of delivery. Due to their unique and irreplaceable nature, this shorter return window helps ensure these special pieces remain in their original condition should they be returned and offered a new home.

If you decide to cancel your order, items should be returned to us within 14 days of letting us know, and in their original condition and packaging, unused and free from damage.

Once we’ve received your returned items, refunds will be processed within 14 days.

Please note that we’re unable to accept cancellations or offer refunds for the following:

1. Items returned outside the stated return period

2. Damaged items that have not been reported to us by email within 48 hours of receipt

3. Bespoke or made-to-order items

 Please note that postage and packaging costs are non-refundable, and we cannot be held responsible for returns that do not reach us.

Nothing in this policy affects your statutory rights under UK consumer law.

 

How can I return a product?

Please contact us before sending your return. For small or medium items, we kindly ask that items are returned in their original packaging, unused and free from damage. We also recommend obtaining proof of postage, just in case the parcel goes astray in transit.

For large items or items require specialist courier service we can arrange a collection on your behalf - please email us to request a quote. Alternatively, you’re welcome to arrange your own delivery back to us.

 

What happens if my goods arrive damaged?

We take great care when preparing and dispatching our orders, and issues during delivery are rare. However, if your item does arrive in less than perfect condition, please contact us as soon as possible and we’ll be happy to help.

For vintage and antique furniture, natural signs of age such as hairline cracks, surface wear, patina, small chips, or minor imperfections - where shown in the product photographs or described on the product page - are considered part of the piece’s character and are not treated as damage.

By contrast, transit damage may include issues such as new structural breaks, cracks that were not previously present, broken legs or frames, or significant damage caused during delivery. If you believe your item has arrived with transit damage or a fault beyond what has been described, please notify us by email within 48 hours of delivery, including clear photographs where possible, so we can assess the issue and advise on the next steps.